Refund policy

We want you to love your lamp. If it is not right for you, here is how returns work.

Our 30-day promise

You have 30 days from the day your order arrives to ask for a return. Live with your lamp; if it does not warm your home, send it back.

Condition

Items should come back unused and in their original box, in a condition we can resell. Please keep the packaging until you are sure.

How to start a return

Email us at hello@hemlund-lighting.com or use our contact page with your order number. We will reply with simple return steps and the return address.

Return shipping

[Who pays return shipping — confirm: customer pays return postage unless the item is faulty]. If an item arrives faulty or damaged, we cover the return and replace or refund it.

Your refund

Once we receive and check your return, we refund the item cost to your original payment method within [5 to 10 business days]. Original shipping was free, so there is nothing there to refund.

Non-returnable items

Gift cards and any clearly marked final-sale items cannot be returned.